Shipping policy

Shipping in India

• Time: Your order will be shipped in 7-8 business days from the date of placement of order.
• Cost: You will be charged INR 100 on each bill. However, you will be able to avail Free Shipping for a minimum cart value of INR 1500.

Delays in Delivery

• These are indicative & approx. values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors. 
• Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. This includes, but is not restricted to, prevailing restrictions due to the COVID-19 pandemic.
• No refund, returns, replacement & exchange will be entertained for this reason. 
• We may also choose to deliver the shipment in parts. In that case if you choose to cancel your order we can only cancel the unshipped part of the order. (Not valid for all the cases).

Important Information regarding Address

• Any changes in your address needs to be informed to us within 24 hours of placing the order. You cannot make any alterations to your address 24 hours past your order placement/after the parcel is shipped.
• If you want to ship multiple products to different addresses we request you to please place different orders for each delivery address.
• Please make sure your shipping address is correct as some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will bear the cost of any such penalties/fees. In the event of a re-shipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
• Please make sure there is somebody available to collect the package when the delivery is made as in some countries parcels will be left at door if someone is not there to receive the package or no one answers the doorbell. Our courier agents will not be able to provide sign confirmation of delivery made in such cases.
• Billing Address is the address where a customer gets his bills. Shipping address is the address where the customer wants to receive their shipment. Note both the addresses can be same or different depending on the customer choice.

Product Availability

We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 5 working days from the date you place the order.

Cancellations

We will be able to accept order change or cancellation requests within 24 hours of placement of order. Unfortunately, we cannot cancel orders once they are processed.

Lost In transit

We send our parcels fully insured to our customers. If the Courier Company fails to deliver, you do not suffer any loss. We will not be held responsible for lost/stolen packages or any full or partial damages to the package after being left at customer's address by the postal / courier agency.

If a shipment is lost in transit, we wait for 15 days and then reprocess the same order. In case a replacement is not available of the same design we may ask you to either take a refund or select an alternate product.

If you have any questions about our shipping policies, please email us at hello@folkindia.in